Shipping

Orders are generally processed within 2-5 business days, with the exception of made-to order items which can take longer. Once processed, your order will arrive within 3-8 business days.

Shipping within Canada is FREE if your order is over $60 Canadian

Shipping in the USA is FREE if your order is over $150 Canadian

 

Returns 

  • FINAL SALE and FLASH SALE items are NOT eligible for Returns or Exchanges. They are final sale.
  • Returns are accepted for store credit only.
  • Merchandise must be returned within within 20 days of the fulfillment date after which your item is no longer eligible for a return
  • All merchandise must be returned unworn, unwashed, without deodorant stains or perfume odours and in original condition with tags attached.
  • Return shipping fees are to be covered by the customer. Shipping costs are non-refundable. If you receive a store credit, the amount you paid for shipping will not be included. 
  • If an item is ineligible for a Return, the customer is responsible for the new shipping costs associated with shipping it back. 
  • Once your return is received, inspected and approved, please allow up to 2 weeks to receive the store credit by email.
  • Store credits do not expire. 
  • We recommend using a trackable shipping service or purchasing shipping insurance. We will not be held responsible if we don't receive your returned item.

To initiate a return, please send an email to: returns@jessandleigh.com

Defective Items

  • If you received a defective item, please contact customer care within 3 DAYS of delivery to inform us of the issue. If we are not notified within 3 days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.
  • We are not responsible for damages to clothing caused by improper care, handling, washing or incorrect sizing.

 

Wrong Address Disclaimer

  • It is the buyer's responsibility to make sure that the shipping address is entered correctly. 
  • We DO NOT ship to PO Boxes. 
  • We are not responsible if a package is returned to us due to an incorrect or undeliverable address. If you need to change your shipping address, please contact customer service with the correct address as soon as you place your order. We will do our best to make the change; however, f the order has already been processed, we are unable to make the change.
  • All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your address but you have not received your order, please contact the carrier directly to investigate the issue. 

Cancelling an Order

  • If you decide to cancel your order, please contact customer service as soon as possible. We will do our best to help you; however, if the order has already been processed, we are unable to cancel the order.


If you have any other questions, please don't hesitate to reach out to us at: info@jessandleigh.com